Summary
In August, the White House announced the creation of the US Digital Service and concurrently released a US Digital Services Playbook. This playbook, which spans the fields of customer experience, digital governance, development and operations, and data analytics, provides federal CIOs a modern and reliable approach to improving federal digital services. In this report, the third in our series on the new federal playbook, we offer CIOs guidance for implementing and improving upon the three plays that focus on digital leadership.
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