Trends Report

BT Analytics Helps You Win In The Age Of The Customer

The Revolution In Technology Monitoring And Management

December 16th, 2016
MH
Milan Hanson
With contributors:
Eveline Oehrlich , Aaron Kinch , Diane Lynch

Summary

The age of the customer and customer obsession present infrastructure and operations (I&O) pros with the twin challenges of growing technology complexity and a drastically altered customer focus. Both forces multiply I&O's workload and the volume of monitoring data — but that may not be a bad thing. More data improves business technology (BT) analytics insight. BT analytics helps I&O pros work smarter, faster, and with better business focus. Spend less time on managing technology and more on learning how that technology affects your customers and your business results.

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