Best Practice Report

Build A Knowledge Management Culture To Increase Knowledge Flow And Learning

April 9th, 2024
Julie Mohr, Principal Analyst
Julie Mohr Principal Analyst
With contributors:
Glenn O'Donnell , Paige Ludl , Marissa Fritz

Summary

A successful knowledge management (KM) practice requires a knowledge-sharing culture that values knowledge workers for what they share, not what they know. IT leaders must acknowledge common factors contributing to knowledge worker resistance and create a collaborative environment where trust enables information to flow freely. To build a trust zone, consider implementing the right influencers and incentives, and measure, monitor, and mentor knowledge workers to increase knowledge flow and learning.

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