Best Practice Report

Build An Employee Technology Experience Strategy

Collect, Analyze, And Put Qualitative And Quantitative Data To Work

July 16th, 2019
With contributors:
Lauren Nelson , Tyler Brown , Diane Lynch

Summary

Very few organizations have the processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish networks often go undiagnosed, leaving employees with suboptimal technology experiences that reduce their daily productivity. As the importance of employee experience (EX) grows, so does the need to manage the end user experience. This report looks at the emerging practice of technology experience management and helps operations leaders understand the processes, tools, and operational changes that make it successful.

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