Trends Report

Build The Foundation Of Proactive Technology Support

Embrace Automation And Analytics For Employee Delight

August 5th, 2021
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Lauren Nelson , Andrew Hewitt , Charles Betz , Rich Lane , Tyler Brown , Diane Lynch

Summary

Operations teams are being pressured to provide better technology experiences, and to do so they need tools that will help them automate work, avoid common problems, and gain a better understanding of experience drivers. In this report, we outline the seven foundational tools that provide operations teams with these capabilities —AIOps, Chatbots, CMDB, DEM, ESM, EUEM, and UEM, — along with positive results achieved by your peers.

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