Build The Foundation Of Proactive Technology Support

Embrace Automation And Analytics For Employee Delight
August 5th, 2021
With Contributors:
Rich Lane
Tyler Brown
and Diane Lynch


In this report, we outline the seven foundational tools that provide operations teams with these capabilities —AIOps, Chatbots, CMDB, DEM, ESM, EUEM, and UEM, — along with positive results achieved by your peers.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.