Build The Right Bridge Between EX And CX Management

June 20th, 2023

With contributors:

James McQuivey, PhD , Sam Karpinski , Anna Synakh

Summary

Employee experience (EX) leaders work to understand, improve, and manage rapidly evolving experiences. EX skills, tools, and approaches are not all unique to one practice, providing opportunities to collaborate or develop even deeper relationships with another human-centered practice: customer experience (CX). This report provides observations about and perspectives on where and how to build bridges between CX and EX management.

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