Capture If You Can

Information capture plays an integral part in many business processes, and its role in automating content workflows improves efficiency. Back-office functions in finance and human resources continue to drive investments, with companies bent on becoming paperless and improving integration with back-end systems and business processes. But the growth in capture increasingly will be driven by mobile ubiquity, easy-to-use interfaces, and superior integration with familiar applications like Microsoft Office. Understanding where capture can occur and what value it brings will help information and knowledge management (I&KM) professionals create a broader enterprise strategy that helps coordinate content, vendors, and points of integration.