Case Study: Infosys Technologies Helps Develop A TCOE For Telecom New Zealand

To build a test center of excellence (TCOE) on time and on budget, Telecom New Zealand (TNZ) knew it needed a partner with the expertise required to ensure success. TNZ was seeking a good cultural fit, an understanding of the telecommunications industry, leadership in testing best practices, and willingness to exceed expectations. After looking at various other industry offerings, TNZ chose Infosys Technologies to help guide its in-depth process of designing a TCOE, preparing the organization for the new TCOE, and executing the plan. Working with outside experts to change testing practices is always challenging, and the lessons TNZ learned are valuable to anyone seeking to leverage a partner to develop more-efficient testing practices. Success in improving quality practices requires visible internal representation to manage change, maintain strong and continuous communication to avoid alienating employees, and challenge your partners to speak with a clear and strong voice throughout the process.