Summary
In the age of the customer, the CIO's business technology agenda must aim at better engagement with business stakeholders to help them win, serve, and retain customers. This means that the CIO has to spend less time and fewer resources maintaining IT systems. This report reviews how a large global Japan-headquartered financial services firm changed the way that it sources and delivers technology management services to its business partners. It describes how the bank engaged an external service provider to source more secure, resilient, and efficient storage services to satisfy its business partners.
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