Case Study: Standard Chartered Bank's Future-Fit Tech Strategy

June 28th, 2021
With contributors:
Matthew Guarini, Nancy Lin, Bill Nagel


Despite many years working on their digital transformations, very few banks tell us that they have adequate technology and systems to deliver truly differentiated and valuable customer experiences. As a result, customers feel that every bank looks and feels the same. Banks need a new approach to accelerate their customer-obsessed transformation. Standard Chartered has embraced what Forrester calls a future-fit technology strategy to help the bank reduce technical debt, speed its continuous transformation, and make its business more adaptive, creative, and resilient. This report examines Standard Chartered's experience with creating and implementing a future-fit technology strategy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.