Best Practice Report

Change Management For Technology Implementation

March 6th, 2020


Many operations and revenue technology leaders admit that change management is the biggest challenge they face in their efforts to build new capabilities into their technology stack. At its simplest, change management means staff is doing work in one way today, and through the introduction of new technology, they will work in a different, more effective way tomorrow. Organizations must follow a structured, well-resourced approach to change management to address all potential complications in the transition. In this report, we discuss the critical elements of change management that ensure the success of technology implementations.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.