Many operations and revenue technology leaders admit that change management is the biggest challenge they face in their efforts to build new capabilities into their technology stack. At its simplest, change management means staff is doing work in one way today, and through the introduction of new technology, they will work in a different, more effective way tomorrow. Organizations must follow a structured, well-resourced approach to change management to address all potential complications in the transition. In this report, we discuss the critical elements of change management that ensure the success of technology implementations.