Summary
Enterprise content management (ECM) solutions typically involve business process changes, system customizations, and organizational changes to fully realize a return in the investment. When IT departments lack the skills to implement the complete life cycle of an ECM project, they turn to business partners for help. The right partner brings domain-specific and technical skills to the project regarding change management, process design, installation, application design, customization, and deployment. This report specifies key considerations when choosing an ECM business partner.
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