CIOs: Stop Wasting Your Time

As a CIO, your time is precious to your business and your team. How you spend it has an impact on the business outcomes you attain — and the leadership priorities you signal. To accelerate your business technology (BT) agenda — with its exploding focus on the technology, systems, and processes to win, serve, and retain customers — you must delegate or stop doing some of the IT agenda tasks that focus on supporting and automating operations. This means more focus on systems of engagement that generate differential customer value and revenue and less focus on infrastructure and architecture optimization for systems of record. This report provides a guide for how you should manage your daily organizer in the age of the customer.