Trends Report

Create A Customer-Obsessed Brand Experience

Executive Overview: The Brand Experience Playbook

 and  five contributors
Sep 22, 2021

Summary

In the age of the customer, CMOs have a steep hill to climb in building their brands with distracted, empowered customers. In this new era, CMOs must shift from a company-centric approach of managing brand as an asset to a customer-obsessed one of creating a resonant brand experience. The brand experience playbook helps CMOs reinvent their brand-building strategies to create a connected, customer-obsessed brand experience.

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