Trends Report

Create A Strategic Vision That Supports Your Transformation Into A Digital Insurance Business

August 23rd, 2019


Digital is changing the insurance business. You must establish a clear and compelling vision of how digital insurance will evolve. How you execute your strategy depends on your digital maturity. Execute via six building blocks: structure, culture, talent, metrics, processes, and technology. Craft a compelling and flexible digital insurance strategic plan.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.