Vision Report

Deliver The Foundation Of The Trusted Business

Security, Risk, And Privacy Leaders Must Embrace The Competence, Integrity, And Empathy Triad

August 2nd, 2021


The next paradigm shift for businesses after digital transformation is aligning themselves with — and capitalizing on — the trust imperative to strengthen their bonds with customers and attract the best employees. Security, risk, and privacy leaders will become essential for firms seeking to deliver the foundation of a trusted business. However, continued reliance on the confidentiality, integrity, and availability (CIA) triad won’t succeed. This report shows that a new triad is necessary for security, risk, and privacy leaders: one based on competence, integrity, and empathy (CIE).

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.