Model Overview Report

Demystifying The Technical Functions Of Point-Of-Service (POS) Solutions

April 14th, 2023
Lauren Cevallos, Analyst
Lauren Cevallos Analyst
Emily Pfeiffer, Principal Analyst
Emily Pfeiffer Principal Analyst
With contributors:
Fiona Swerdlow , Nicole Murgia , Connor Weathers

Summary

Digital businesses struggle to identify which tech solutions will solve their business problems. Vendors’ marketing messaging and a lack of standardization in the market amplify the challenge. There are standard market categories of commerce tech, but there have been no universal rules for the functions each category provides — until now. Forrester’s Function-First Tech Buying Framework creates standards for the functionality included in each commerce tech market category. Part of this research includes a series of reports for each category included in the framework. This report uses the Function-First Tech Buying Framework to look at the point-of-service (POS) category.

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