Best Practice Report

Design Automation To Respect Employee Psychology

Four Concepts Will Make Your Intelligent Automation Efforts Successful

August 11th, 2021
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Naveen Chhabra, Principal Analyst
Naveen Chhabra Principal Analyst
With contributors:
Glenn O'Donnell , James McQuivey, PhD , David Brodeur-Johnson , Chris Gardner , Renee Taylor-Huot , Audrey Lynch , Diane Lynch

Summary

Psychology is in the news. Millions are struggling with anxiety about an uncertain economic future, amplified by the emotional burdens of the COVID-19 pandemic. As humans and machines work together in more sophisticated ways, we need to design and deploy automations that respect employee psychology by using four key concepts: 1) Turn employees into creators of automation; 2) don’t let monitoring be the boss; 3) have the automation adapt to the employee; and 4) recognize the role of education. This report draws on new research with users of automation technology to help readers reduce the psychological risks of introducing automation.

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