Summary
Psychology is in the news. Millions are struggling with anxiety about an uncertain economic future, amplified by the emotional burdens of the COVID-19 pandemic. As humans and machines work together in more sophisticated ways, we need to design and deploy automations that respect employee psychology by using four key concepts: 1) Turn employees into creators of automation; 2) don’t let monitoring be the boss; 3) have the automation adapt to the employee; and 4) recognize the role of education. This report draws on new research with users of automation technology to help readers reduce the psychological risks of introducing automation.
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