Develop Cloud Metrics Using The Balanced Scorecard

August 2nd, 2021
With contributors:


It’s essential to craft and measure the right metrics for your cloud strategy, but doing so in business terms is probably unnatural for your technology team. Leading technology organizations use Kaplan and Norton’s Balanced Scorecard (BSC) method, which helps cloud leaders select metrics that demonstrate business value and subsequently helps implement and measure these metrics. This report tells cloud leaders how they can apply the BSC methodology to improve their organization’s cloud computing performance and operational maturity.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.