Best Practice Report

Develop Empathy To Fuel Your CX Transformation

Highlights From Forrester’s CX APAC 2022 Event

October 12th, 2022
Riccardo Pasto, Principal Analyst
Riccardo Pasto Principal Analyst
With contributors:
Rick Parrish , Michael Barnes , Seles Sebastin , Aidan Riga , Bill Nagel

Summary

Organizations are finally emerging from two years of reacting to systemic disorder and uncertainty. At this year’s Forrester CX APAC event — held on May 10 and 11, 2022, in Sydney and online — analysts and practitioners from across Asia Pacific (APAC) shared common challenges and best practices for continuously improving customer experience (CX) and business results. This report captures highlights and insights from the event.

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