Summary
Digital business leaders must readjust their expectations and push commerce tech vendors to modernize and move forward as quickly as end consumers demand. But some businesses are so used to how their IT solutions traditionally work that even painful workarounds can — oddly — seem like brilliant solutions. When they realize they have been held captive (so to speak) to outdated, potentially detrimental practices, businesses will reap the most success-driving benefits from their vendors. Digital business leaders, use these guidelines to reframe your thinking and hold your vendor partners to higher innovation, UI, and upgrade standards.
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