Trends Report

Digital Businesses: Hold Vendors To A Higher Standard And Demand The Support You Deserve

Some Retailers And Brands Suffer From Vendors’ Outdated Practices — And Don’t Even Realize It

 and  six contributors
Aug 09, 2022

Summary

Digital business leaders must readjust their expectations and push commerce tech vendors to modernize and move forward as quickly as end consumers demand. But some businesses are so used to how their IT solutions traditionally work that even painful workarounds can — oddly — seem like brilliant solutions. When they realize they have been held captive (so to speak) to outdated, potentially detrimental practices, businesses will reap the most success-driving benefits from their vendors. Digital business leaders, use these guidelines to reframe your thinking and hold your vendor partners to higher innovation, UI, and upgrade standards.

Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).