Trends Report

Digital Design Projects And Spending, 2013

CX Professionals Share Plans For Budgets, Staffing, And Design Tools

July 17th, 2013
AS
Adele Sage
With contributors:
Ron Rogowski , Harley Manning , Allison Stone , Carla O'Connor

Summary

A recent survey of Forrester's Global Customer Experience Peer Research Panel revealed that the vast majority of firms are planning large-scale digital experience projects in 2013. This report is designed to help you discover how much companies plan to spend on those projects in 2013, how they'll staff them, and which research methodologies they'll use to guide them.

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