Best Practice Report

Digital Store Analytics Tech For The New Normal

Performance Management: The Digital Store Playbook

August 6th, 2021


This report reviews the state of the store tracking and analytics market and outlines the potential of these solutions to inform the planning and operation of retail technology strategies in the post-pandemic “new normal” for retail stores.

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Forrester helps business and technology leaders use costumer obsession to accelerate growth. That means empowering you to put the costumer at the center of everything you do: your leadership strategy, and operations. Becoming a costumer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.