Report

Digitize Your Supply Chain For Smart Manufacturing, Smart Utilities, And Smart Customer Experience

How To Build A Smart Supply Network That Anticipates, Senses, And Responds To Continual Change

April 27th, 2021
With contributors:
Pascal Matzke, Anna Vyshnevska

Summary

Some business leaders have drawn the wrong conclusion from COVID-19 supply chain disruption. They maintain that you cannot anticipate events but only respond to them. To be sure, reducing manufacturing and transportation lead time has always been a laudable objective. But you cannot build supply chain resilience by denying the facts of physics and chemistry. These facts mandate, for example, liquid natural gas transportation in large vessels, paper manufacture by the roll rather than the sheet, and brewing beer in large batches, rather than pint bottles or liter steins. This overview of recent Forrester research into digitizing your supply chain explains how to deploy applications that embed anticipation and resilience in your supply network.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.