Roadmap Report

Drive Agility And Unify Planning With Decentralized Decisioning

August 2nd, 2021
With contributors:
Chris Gardner , Andrew Dobak , Kara Hartig


For several years, enterprise decision-makers have most often listed improving customer experience (CX), growing revenue, or reducing costs as their top priority. Changing customer demands mean that firms must plan continuously; they also need robust portfolio management practices to differentiate themselves from the competition without breaking the bank. This report examines the practices that project management offices (PMOs) and application development and delivery (AD&D) professionals must adopt to support their business peers.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.