Model Overview Report

Empower Citizen Process Experts To Optimize Your Business Processes

Automation Success Is Defined By Three Business Process Optimization Maturity Tiers

June 23rd, 2022
Rob Koplowitz, null
Rob Koplowitz
With contributors:
Chris Gardner , Glenn O'Donnell , Zachary Stone , Sarah Morana , Christine Turley


Organizations face a critical need to automate faster and with greater breadth than ever before, and it’s imperative they approach this with an overarching process optimization strategy. The rise of citizen development, along with the evolution of robotic process automation (RPA), digital process automation (DPA), and low-code tools, has exposed the need to understand business processes in the context of transformation and automation. This report outlines the Forrester Process Optimization Maturity Model, with its three maturity levels for successful process optimization and citizen development. Understanding these maturity levels will help technology leaders avoid common pitfalls.

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