Summary
As technology becomes increasingly integral to firms' offerings, strategy, and organization, the traditional model of IT as an independent and monolithic entity within the larger business is outmoded. Business technology (BT) will replace IT's technology orientation with a focus on providing business value through process-governed services measured in business-relevant terms. Infrastructure and operations professionals should understand what is driving the shift from traditional IT as well as the challenges around strategy, process, and culture when implementing BT.
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