Predictions Report

Enterprise Fraud Management Predictions: 2011 And Beyond

You Must Invest In Commercial Solutions To Combat Sophisticated Fraud Rings

December 8th, 2010
With contributors:

Summary

Forrester uncovered three major trends for 2011 that organizations and vendors alike must address to combat increasingly sophisticated fraud rings. First, fraud professionals should insist that their organizations centralize fraud management, with clear ownership and accountability. Second, fraud professionals must have the ability to digitize and consume real-time fraud and nonfraud data. Finally, fraud professionals should pay special attention to fraud coming from mobile devices. To respond to these trends, we recommend that you move away from in-house-developed fraud management solutions and consider commercial enterprise fraud management (EFM) solutions. Forrester recommends that you focus on vendors that provide various delivery options (on-premises and hosted services), white box risk-scoring models, and time-based link analysis capabilities.

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