Summary
Instant messaging (IM) has become an increasingly useful business tool for modern corporations. Businesses are seeing improved productivity with the adoption of IM, which offers a more fluid communication model than both email and voice communication. For many organizations, however, IM security is still a nascent topic. Given the phenomenal increase in IM adoption and the business difficulty of limiting the usage strictly to internal use, organizations are beginning to explore security capabilities that support instant messaging and other real-time communication applications.
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