Financial services firms face increasingly fierce competitors, born in a digital age. To meet the challenges posed by accelerating technologies, firms must embrace a process redesign strategy that aims to create a more efficient connection between customer and capital. That strategy must encompass the internal constraints of technical debt and budgets, and external forces driven by automation. The goal is to redesign your process for a modern age. This report will offer tech architecture and delivery professionals at financial services firms a vision for redesigning their business processes to compete in a more complex market.