Establish The Business Case For I&O Transformation

Your firm's customers, channels, and competitors are digital; thus, you must use technology to differentiate. Infrastructure and operations (I&O) leaders must drive innovation that wins, serves, and retains their firms' end customers. But to seize this chance, I&O teams must prioritize agility and flexibility ahead of traditional priorities of reliability, standardization, and cost reduction. To pursue the business technology (BT) agenda, I&O teams must transform themselves. This report applies the key components of business case development to an I&O transformation program. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to reflect our latest thinking on I&O transformation.