Trends Report

Establish The Business Case For I&O Transformation

Address I&O Transformation By Presenting Alternatives, Risks, And Futures

August 4th, 2016
EO
Eveline Oehrlich
JG
Jean-Pierre Garbani
With contributors:
Laura Koetzle , Glenn O'Donnell , Bobby Cameron , Vanessa Wegner , Diane Lynch

Summary

Your firm's customers, channels, and competitors are digital; thus, you must use technology to differentiate. Infrastructure and operations (I&O) leaders must drive innovation that wins, serves, and retains their firms' end customers. But to seize this chance, I&O teams must prioritize agility and flexibility ahead of traditional priorities of reliability, standardization, and cost reduction. To pursue the business technology (BT) agenda, I&O teams must transform themselves. This report applies the key components of business case development to an I&O transformation program. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to reflect our latest thinking on I&O transformation.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.