Best Practice Report

Executive Q&A: Learning Maps; Innovative Tools For Customer Experience Training

June 18th, 2014
SS
Samuel Stern
With contributors:
Harley Manning , Dylan Czarnecki

Summary

Learning maps are large-scale visualizations that use data, graphics, and illustrations to tell a story. They are an increasingly popular training tool for companies that want to transform their cultures and become customer-obsessed. This report answers questions about creating and using learning maps for customer experience training and helps customer experience professionals decide if their organizations need them.

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