Trends Report

Extend The Customer Experience To The Employee Experience

CX Leaders Must Evolve Their Programs With An Employee Focus

October 3rd, 2017
TC
Tom Champion
With contributors:
Michael Barnes , Diane Deng , Samuel Stern , Bill Nagel

Summary

Organizations are increasingly aware of the need to improve the employee experience (EX) as a means of creating an exceptional customer experience (CX). But the concept of the "employee experience" is a far-reaching one that is already used in contexts including HR, technology, privacy, and security. This report outlines the role that CX professionals can play in developing exceptional employee experiences in the context of their in-flight CX programs and how to raise it as a priority.

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