FAQs About Services Procurement Solutions

Forrester clients ask us many questions about services procurement software tools such as dedicated vendor management systems (VMSes) for contingent labor and broader services procurement tools for projects and other types of services. They also ask questions about managed services providers (MSPs) and staffing firms. These questions include which pricing models are available, whether it makes sense to contract VMSes and MSPs together, and, of course, which vendors should be considered. This document outlines the answers to these questions and can serve as a good starting point for companies exploring these areas. This report is an update to the February 1, 2010, "FAQs About Vendor Management Systems And Managed Service Providers" report. We have included details on market space trends, pricing model trends, vendor coverage, and selection criteria.