Summary
Sourcing 2.0 refers to a step change in value that IT services sourcing delivers to the business, but capturing value from it requires a step change in governance. Stakeholders will press their organizations for sourcing 2.0, meaning access to more agile contracts, different ways of pricing, and alternative delivery models. Sourcing teams will respond by strengthening governance processes and sinking the foundations for a profound shift in the IT operating model — what Forrester terms "systematic multisourcing." Start your preparations now by educating stakeholders, auditing your governance processes, and working out the new skills and capabilities you need to deliver sourcing 2.0.
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