Summary
Tech leaders who want to get more value from technology services vendors should start by relaunching the sourcing function with new goals and KPIs that balance risk with speed, outcomes with cost, and creativity with reliability. Next, they should assess all key suppliers in terms of partnership qualities, such as trust and transparency, as well as risk, including potential problems’ probability and impact. Other important tasks for the first 90 days of a sourcing strategy refresh should include securing approval to update the firm’s supplier value management applications and finding a quick win for the firm’s new future fit sourcing strategy.
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