Trends Report

Five Lessons From The Forrester Wave™: UCaaS Providers, Q3 2019

Unified-Communications-As-A-Service Is About The Entire Solution And Not Just A Cloud-Based Service

January 24th, 2020
AS
Art Schoeller
With contributors:
Daniel Hong , Hailey Colin , Madison Bakalar

Summary

Earlier this year, Forrester evaluated nine unified-communications-as-a-service (UCaaS) vendors and identified five key lessons learned that application development and delivery (AD&D) professionals need to consider when assessing this service. These lessons are not specific to any one vendor.

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