Summary
Unified communications and collaboration (UC&C) solutions have been evolving from science experiments to useful business tools for a decade. Communications-enabled collaboration experiences allow employees to resolve issues, innovate around new ideas, and collaborate effectively to drive their success and serve their customers. When will there be significant deployment, adoption, and utilization of UC&C leading to improved business results and customer satisfaction? The answer lies in the speed at which infrastructure and operations (I&O) professionals and their solutions vendors meet user needs and deliver engaging, business-process-connected, and communications-enabled collaboration experiences.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).