Forecast Report

Forecast: The SMB IT Infrastructure Managed Services Market, 2008 To 2013

Providers Must Choose Their Target Market Segment Carefully

July 24th, 2008
With contributors:
Eric Brown , Robert Muhlhausen , Emily Van Metre

Summary

Small and medium-size businesses (SMBs) are comfortable paying a provider to fix their hardware or networks if they break, but the idea of contracting for IT infrastructure support before there's trouble is a foreign concept. The SMB IT infrastructure managed services market has been hyped by vendors as the next big opportunity and has attracted providers from many quarters, including hardware vendors, value-added resellers, distributors, and telcos. Forrester projects that this market will reach $4.3 billion in the US by 2013, with most of the opportunity skewed to smaller firms of 20 to 99 employees.

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