Trends Report

Forrester Infographic: Banks Must Embrace Technology Innovation Or Go Out Of Business

November 22nd, 2019

Summary

While banking has changed significantly over the past 10 years, banks are stuck in the past in some important ways. Progress on implementing banking technologies like omnichannel interaction, CRM, core banking, and business applications has been slower than predicted. Twenty-one percent of banks lag leaders when it comes to adopting new technologies. Banks must embrace advanced technologies like microservices, APIs, decoupled architectures, and cloud to stay competitive.

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