Forrester Infographic: Service Providers Turn Remote Delivery Into A Co-Innovation Opportunity

Forrester’s June 2021 Service Provider Pulse Survey collected data from 69 agencies, consultancies, and technology service providers on their post-pandemic plans. This infographic outlines how provider and client expectations are changing as well as what service providers are prioritizing when it comes to their delivery models, office spaces, and workforce expectations moving forward. Driving this change is a commitment from service providers to move beyond the vendor relationship and serve as co-innovation partners that can deliver better post-pandemic outcomes for their clients.