Business Case Report

Forrester Infographic: The ROI Of Design Thinking

December 12th, 2019

Summary

Mature design thinking practices can achieve an ROI between 71% and 107%. The ROI of individual projects can be even higher, with most projects tripling their investment or more. Funneling project-specific and organizational investments through design thinking practices dramatically improves sales and helps eliminate redundant processes. Due to the need to hire for, train on, and promote design thinking, organizational costs to establish the design thinking practice far outweigh the investments needed for specific projects. Design thinking drives results on both a per-project and organizational basis, with the most significant financial benefits derived from improvements to how teams work.

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