Data Overview Report

Forrester Infographic: The State Of Digital Transformation In Government, 2021

January 12th, 2022
Sam Higgins, Principal Analyst
Sam Higgins Principal Analyst
With contributors:
Michael Barnes , Seles Sebastin , Bill Nagel

COVID-19 has increased focus on digital transformation in government and social services and accelerated its progress. Improving customer and employee experiences and products and services has taken center stage, with increased investments in business agility. Key transformation drivers are promoting innovation and operational efficiency while deepening connections with customers and employees.

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