Trends Report

Forrester Infographic: The State Of Services In 2021 — Partners Are Key To Your Future Fit Strategy

June 24th, 2021
With contributors:
Allen Bonde , Kara Wilson , Madison Bakalar


A recent Forrester Analytics survey of 1,641 enterprise services decision-makers found that a future fit technology strategy consisting of platforms, practices, and partners anchors their shift to customer obsession. This infographic reveals the importance of agencies, consultancies, and technology services partners in driving this shift.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.