Trends Report

Forrester Infographic: The State Of The Mortgage Journey In Australia, 2021

November 17th, 2021
With contributors:
Michael Barnes , Seles Sebastin , Bill Nagel

Summary

Australian mortgage borrowers use a mix of touchpoints to research and purchase home loans. While brokers are the most important factor driving borrowers’ final purchase decisions, Australian online adults are also applying for mortgages digitally. Nearly four in 10 Australian online mortgage borrowers applied for home loans via digital-only lenders; the majority who did so were 40 or older.

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