Summary
To thrive coming out of this pandemic, brands will need to reassess their customer service labor models and their outsourcing partners.
Business continuity plans for many customer service organizations were laid low by COVID-19; use this opportunity to craft a new approach to continuity that can truly withstand global crises.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).