Trends Tool

Forrester’s Brief Guide To Payment Tokens​

May 14th, 2021
With contributors:

Summary

There are new payment token types and use cases that merchants must understand if they are to modernize their payments acceptance strategies in line with customer expectations — and do so securely. Use this guide to understand the four types of payment tokens — third party tokens, card-on-file-tokens, device tokens, and shared-use tokens — and the varying use cases that underpin them.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.