Summary
Digital business leaders know that their employees are crucial to delivering great customer experiences — whether in-store or online. In a world emerging from the pandemic, navigating how to structure and lead their organization and create great employee experiences is complex. This report highlights Forrester’s essential research on anywhere work, leadership, DEI, employee well-being, and other areas to focus on in the coming year. Use this research to determine where the gaps lie for your organization and how to tackle those proactively.
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