How To Report

Forrester’s SaaS Contract Review Checklist

Identify And Fix Common Problems In Cloud And On-Premises Software Agreements

March 4th, 2021
With contributors:
Pascal Matzke , Kara Wilson , Anna Vyshnevska , Kara Hartig , Karen Traikovich

Summary

Software-as-a-service (SaaS) contracts contain many traps for the unwary. Established software companies haven’t fully updated their on-premises contracts to handle the new subscription world. Meanwhile, new SaaS providers’ simplistic contracts omit vital clauses that clarify new terms and protect customers from common risks. This report provides a checklist to help application development and delivery (AD&D) teams leading sourcing decisions to identify loopholes and gray areas in their software agreements and includes an embedded tool to plan and track their negotiation.

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