Template

Forrester’s Strategic Partnership Assessment Template

Use Forrester’s Tool To Measure Technology Vendors Against Six Partnership Qualities

October 6th, 2021
Duncan Jones, null
Duncan Jones
With contributors:
Pascal Matzke , Kerstin Wehmeyer , Kara Hartig

Summary

Vendor management office (VMO) leaders, or digital leaders with VMO responsibilities, can use Forrester's Strategic Partnership Assessment Template to identify which technology software and service providers merit the “strategic partner” title and benefits. It includes questions for stakeholders to record their personal experience of a vendor and for vendor managers to assess the leadership, culture, and processes that make those experiences consistent and reliable. It then summarizes and displays the assessment results in terms of the six key partnership qualities that we describe in other research: service level, client experience, trust, transparency, excellence, and value alignment.

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